Refund policy

Return & Refund Policy

At Glowhuedew, customer satisfaction is important to us. Please review our return and refund policy before submitting a return request.

Return Period

Customers may request a return within 30 days of delivery.

Return Conditions

For standard returns, products must be:

Unopened and unused.
In their original packaging.
In their original condition.

Due to the hygiene nature of cosmetics and beauty products, opened, used, or unsealed items are generally not eligible for standard returns.

How to Request a Return

To request a return:

Email [email protected] within 30 days of delivery.
Include your order number and reason for the return.
Wait for our customer service team to review your request and provide return instructions.
Ship the approved return according to the instructions provided.

Please do not send items back without contacting us first.

Return Shipping Costs

For standard returns, customers are responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us with your order number and clear photos. For eligible cases, Glowhuedew will cover reasonable return shipping costs.

Refunds

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds are generally processed within 1–3 business days after inspection and issued to the original payment method whenever possible.

Please allow additional time for your bank or payment provider to post the refund.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. We can only guarantee assistance with cancellation requests before the order has been dispatched.